Assessor Resource

PSPIM409A
Maintain injury management case files

Assessment tool

Version 1.0
Issue Date: May 2024


Not applicable.

This unit covers maintenance of injury management case files in accordance with legislative requirements. It includes opening, maintaining and closing injury management case files.

In practice, maintenance of injury management case files may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, applying government processes, delivering client services, working with diversity, gathering and analysing information, etc.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV402B Deliver and monitor service to clients

PSPGOV406B Gather and analyse information

PSPGOV408A Value diversity

PSPGOV422A Apply government processes

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to injury management

case studies and workplace scenarios to capture the range of situations likely to be encountered when maintaining injury management case files

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when maintaining injury management case files, including coping with difficulties, irregularities and breakdowns in routine

maintenance of injury management case files in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

demonstration

observation

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

applying legislation, regulations and policies relating to maintaining injury management case files

recordkeeping

using written communications, including correspondence, file notes, meeting notes etc

responding to diversity, including gender and disability

applying procedures relating to occupational health and safety and environment in the context of injury management

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

legislation, regulations, policies, procedures and guidelines relating to injury management

public sector management acts

privacy legislation

freedom of information legislation

procedures that ensure confidentiality and security of personal information

rules relating to access to personal information

public sector and organisational recordkeeping requirements

reporting requirements

equal employment opportunity, equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of injury management

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Other materials may be:

electronic information

photographs

tapes

videos

Completed information is:

dated

signed

accurate

legible

related to all conversations and activities, as well as formal meetings and correspondence

Closure policy may be:

no activity for a set period, such as 4 months

Legislation, policy and procedures may include:

workers rehabilitation/compensation legislation

allied legislation such as occupational health and safety acts, regulations and associated standards

privacy legislation

freedom of information legislation

procedures to ensure confidentiality and security of information

performance standards

rehabilitation and return to work manual

public sector legislation and standards

codes of conduct

codes of ethics

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Case files are opened in compliance with legal and organisational requirements. 
Comprehensive details of claims are recorded in accordance with legislation, policy and procedures. 
All documents and other materials relating to claims are filed in accordance with file design and recordkeeping procedures. 
Access to and security of case files are controlled in accordance with the organisation's legal obligations and standards. 
Correspondence, documentation, recordkeeping and reporting requirements are met and file copies are maintained in accordance with organisational policy and procedures. 
All actions relating to cases are documented and recorded on case files in accordance with legislation, policy and procedures. 
Information on files is completed and includes supporting information for any decisions or actions in accordance with legislation, policy and procedures. 
Case files are maintained to a standard that allows them to meet evidentiary requirements of tribunals and courts. 
All outstanding actions are completed and case files are closed in accordance with organisational policy and procedures. 
Medical closure is confirmed and required documents are checked for completeness before adding to file. 
Arrangements for any lump sum payment for non-economic loss are finalised in accordance with legislation, policy and procedures. 
Weekly payments are discontinued and outstanding accounts are dealt with in accordance with legislation, policy and procedures. 
Record closure is undertaken and files are archived in accordance with recordkeeping policy and procedures. 
Reconciliation of payments is carried out in accordance with organisational policy and procedures. 

Forms

Assessment Cover Sheet

PSPIM409A - Maintain injury management case files
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPIM409A - Maintain injury management case files

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: